Refund policy

Due to the nature of our products, we have a standard final sale policy, which means all items are considered FINAL SALE unless otherwise noted. 

To be eligible for a return, your item must be in the same condition that you received it, unused, un-lit and in its original packaging. 

To request an exception return, you can contact us at concierge@lunicocandles.com. Please include your order number, shipping address, and reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve approved, received and inspected your return, and let you know if the refund was processed or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at concierge@lunicocandles.com.